SHIPPING POLICY

We currently only offer postage within the UK. 

Your orders will be posted with Royal Mail. We are small business, everything is picked wrapped and delivered by hand, we aim to get your orders to you as quickly as possibly. Please be aware of there may be some delays within the postal service at this time. 

We are offering free delivery to postcodes within IP1-IP5. Please select this option at the checkout and we will notify you as to when to expect delivery.

RETURNS POLICY

All of our items are handmade in East Anglia and many are one off pieces. We take great care when packaging and delivering your items.

Please contact us within 14 days of receiving your product if you wish to return it to us. 
We cannot accept returns of earrings due to hygiene reasons.
Please return items in their original condition and packaging. The cost of returns is the responsibility of the customer. Please make sure to obtain proof of postage and send recorded delivery to ensure the items make it back safely, we cannot be liable for any lost post.

Please email megan@thrivecollective.online if you wish to make a return within 14 days of receiving your order.

FAQ

Shipping & Returns

Store Policy

Suffolk, UK

© 2020 Thrive Collective